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Delivery of Goods
Before making a purchase, please familiarize yourself with the terms and conditions posted on the website.
- The offer presented on the website may differ from the actual stock levels.
- Before placing an order and making a payment to HERA company's account, please contact us by phone or email to confirm the availability of the ordered product.
- Orders can be placed: by providing the product code listed on the website.
- Ordered products will be dispatched within 5 working days.
- Customers have two payment options:
- Advance payment to HERA company's account. If this option is chosen, the ordered goods will be shipped immediately after the payment is received in HERA company's account, covering the product price plus shipping costs.
- Payment upon delivery. If this option is chosen, the ordered product will be shipped immediately. The product price will include shipping costs and an additional fee for payment upon delivery, according to the courier's price list.
- Shipments are made at the recipient's cost according to the carrier's price list.
- There is an option to return purchased products within 14 days under the following condition:
- The item must be new – without signs of use and with the original HERA seal intact.
- The customer bears the cost of returning the product.
- Product returns can only be made through the following companies:
- In Post
to the address from which the shipment was received (address on the waybill).
- The amount equivalent to the returned product will be refunded to the specified account within 14 (fourteen) working days from the date of receiving the returned product.
Returned items showing signs of use or without the original HERA seal will be sent back to the customer's address at the customer's expense.
- Please make payments to account number: 11 1020 3352 0000 1702 0095 3539 PKO BP I branch in Łódź