Customer Info

Delivery of Goods

Before making a purchase, please familiarize yourself with the terms and conditions posted on the website.
  1. The offer presented on the website may differ from the actual stock levels.
  2. Before placing an order and making a payment to HERA company's account, please contact us by phone or email to confirm the availability of the ordered product.
  3. Orders can be placed:by providing the product code listed on the website.
  4. Ordered products will be dispatched within 5 working days.
  5. Customers have two payment options:
    - Advance payment to HERA company's account. If this option is chosen, the ordered goods will be shipped immediately after the payment is received in HERA company's account, covering the product price plus shipping costs.
    - Payment upon delivery. If this option is chosen, the ordered product will be shipped immediately. The product price will include shipping costs and an additional fee for payment upon delivery, according to the courier's price list.
  6.  Shipments are made at the recipient's cost according to the carrier's price list. That includes all possible import and duty taxes which are also incurred by the buyer.
  7.  There is an option to return purchased products within 14 days under the following condition:
    -  The item must be new – without signs of use and with the original HERA seal intact.
  8.  The customer bears the cost of returning the product. That includes all possible import and duty taxes which are also incurred by the buyer.
  9. Product returns can only be made through the following companies:
    - UPS
    - In Post
    to the address from which the shipment was received (address on the waybill).
  10. The amount equivalent to the returned product will be refunded to the specified account within 14 (fourteen) working days from the date of receiving the returned product.
     Returned items showing signs of use or without the original HERA seal will be sent back to the customer's address at the customer's expense.
  11. Please make payments to account number: 11 1020 3352 0000 1702 0095 3539 PKO BP I branch in Łódź
Size guide

Size 36 38 40 42 44 46
Bust 84 88 92 96 100 106
Waist 66 70 74 78 82 86
Hips 92 96 100 104 108 112